Intro to Services

Introduction to Services for Individuals with Mental Illness and their Family Members in Southeastern Pennsylvania

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The first section summarizes the types of services available and provides information about how to find available services (this includes the phone numbers for crisis lines).  The specific services available to you will depend on the county you live in, whether you are seeking services for an adult or a child or teenager, and the type of insurance you have.  For a summary of treatment services for individuals with dual diagnosis/co-occurring disorders, see https://namipamainline.org/dual-diagnosis/.

Because of the complexity and variability of available services, we encourage you to call one of the help numbers (listed in section 2) to talk with a knowledgeable individual who can help you find the resources that will best serve your needs.  Section 2 also provides warm line numbers to call when you or a loved one with mental illness wants support.

Section 3 provides online guides to resources. You may need to call more than one office and consult more than one website to get all the information you need – we encourage you to be persistent!

1.  Major Categories of Services for Individuals with Mental Illness and their Family Members

Type of Service Recommendations for Finding and Accessing This Service
Crisis intervention (crisis numbers; crisis centers; mobile crisis teams) Call 911 if there is an immediate danger of physical harm.
– Otherwise, call county crisis numbers:
Bucks County
Adults            800-499-7455
Child/Adol.     877-435-7709
Chester Cty         610-280-3270 or 877-918-2100
Delaware County  855-889-7827
Montgomery Cty
Adults            855-634-HOPE (4673)
Child/Adol.     888-435-7414 (888-HELP-414)
Philadelphia Cty    215-686-4420
– You can also call one of the national hotlines to be referred to the closest crisis center 800-SUICIDE (800-784-2433) or 800-273-TALK (8255)
– For resources to help you cope with, prepare for and/or prevent a crisis, see https://namipamainline.org/resources-for-coping-with-preparing-for-and-preventing-a-crisis/
Psychiatric inpatient (including extended acute-care facilities; 23 hour crisis beds) Call one of the Help Lines listed in the next section.
Outpatient treatment, including partial hospitalization, day programs, support groups, warm lines, psychiatric rehabilitation services, case management, intensive case management, peer support services, community support and individual therapists Call one of the Help Lines listed in the next section.
– Consult the Resource Guides listed in section 3.
Housing – See info and advice summarized in https://namipamainline.org/housing-options-for-people-living-with-mental-illness/.
Benefits (financial support and medical insurance for disabled individuals; publicly supported mental health care) See info summarized in https://namipamainline.org/info-resources/how-to-get-services/
– Disability Rights Network helps with issues such as how employment affects government benefits – 800-692-7443; http://www.drnpa.org/
Advocates to help when there is a problem with access to or quality of services – Mental Health Partnerships has advocacy services – 215-751-1800; www.mentalhealthpartnerships.org
– PA Health Law Project gives free help to people when their Medicaid and Medicare services are not working well for them – 215-625-3990; www.phlp.org
– Community Advocates of Montgomery County (610-270-0375)
Legal issues Call one of the Help Lines listed in the next section.
– For criminal justice, see info summarized in https://namipamainline.org/info-resources/criminal-justice-resources/
– PA Institutional Law Project gives legal assistance to consumers in hospitals and prisons – 215-925-2966; www.pailp.org
K-12 schooling, transition to independent living, college Call one of the Help Lines listed in the next section
– Consult the Resource Guides listed in section 3.
– PLAN of PA (Planned Lifetime Assistance Network) provides fee-for-service help with the transition to independent living – 610-687-4036; www.planofpa.org
Employment and volunteering – Call one of the Help Lines listed in the next section.
– Consult the Resource Guides listed in section 3.
Social opportunities and support groups for individuals with mental illness – Call one of the Help Lines listed in the next section.
– Consult the Resource Guides listed in section 3.
Support and respite services for family members Call one of the NAMI affiliate Help Lines or MHASP; inquire about Family-to-Family education and support program, support groups, and help in resolving individual problems

2. Help Lines and Warm Lines (for crisis lines, see above)

County Help Lines (provide information about resources and help with problem solving) Warm Lines (provide support)
Bucks – NAMI – 866-399-6264; www.namibuckspa.org
– County Department of Mental Health/Developmental Programs – 215-444-2800; http://www.buckscounty.org/government/humanservices/MHDP
– 211 for general social services
215-896-9717
Chester NAMI – 484-947-5643 or 267-251-6240; www.namichestercounty.org or www.NAMIpaMainLine.org
– County Office of Mental Health – 610-344-6265; http://www.chesco.org/index.aspx?nid=615
– 211 for general social services
866-846-2722
Delaware NAMI – 610-623-0071 or 267-251-6240; http://namipadelco.org/ or www.NAMIpaMainLine.org
– County Office of Behavioral Health – 610-713-2365; www.co.delaware.pa.us/humanservices/obh/behavhealth.html
211 for general social services
855-464-9342
Montgomery NAMI – 215-361-7784; www.nami-montcopa.org
– County Behavioral Health Department – 610-278-3642; http://www.montcopa.org/index.aspx?nid=1219
– Navigates for general social services – can be accessed by calling the numbers or visiting the offices listed at http://www.montcopa.org/communityconnections
855-715-TALK (8255)
Philadelphia NAMI – 267-687-4381; philadelphia.nami.org
– Mental Health Association of Southeastern Pennsylvania (MHASP) – 215-751-1800; www.mhasp.org
– County Office of Mental Health – 215-685-5400; http://dbhids.org/office-of-mental-health/
– 311 for government services – 215-686-8686; http://www.phila.gov/311/
211 for general social services
855-507-WARM (9276)
267-507-3945

3. Online Guides to Resources

A. Guides to Publicly Funded Mental Health Services

Bucks County

– Department of Mental Health/Developmental Programs (http://www.buckscounty.org/government/humanservices/MHDP)

– Magellan Member Handbook http://www.magellanofpa.com/media/1530535/pa_member_handbook_2017_final_december_2016.pdf or for Spanish language version http://www.magellanofpa.com/media/1531338/pa_member_handbook_2017_spanish_december_2016.pdf

 

Delaware County

– for adults (http://www.co.delaware.pa.us/humanservices/obh/2013adultdirectorycomplete.pdf; see the index at the end)

– for children (http://www.co.delaware.pa.us/humanservices/obh/2014DelCochildrensdirectory.pdf).

– Magellan Member Handbook http://www.magellanofpa.com/media/1530535/pa_member_handbook_2017_final_december_2016.pdf or for Spanish language version http://www.magellanofpa.com/media/1531338/pa_member_handbook_2017_spanish_december_2016.pdf

 

Chester County

–general introduction to mental health services (http://www.chesco.org/index.aspx?nid=615)

– introduction to services for adults and children (http://www.chesco.org/DocumentCenter/View/18011)

–searchable service directory  (http://www.chesco.org/index.aspx?nid=626);

 

Montgomery County

–Mental/Behavioral Health System Overview (http://pa-montgomerycounty.civicplus.com/index.aspx?NID=2034)

– Roadmap to Recovery – Adult Mental Health Services Guide, which provides much more complete information (http://magellanofpa.com/media/780693/roadmap_to_recovery_adult_mh_guide_march_2014.pdf )

– some services for teens and young adults (http://www.montcopa.org/2088/How-to-Find-Help-for-a-Child-or-Youth)

– Community-based Supports and Services for families and children (http://pa-montgomerycounty.civicplus.com/DocumentCenter/View/8273   or http://magellanofpa.com/media/752067/montco_child_mh_directory_spanish_feb_2014.pdf

– Magellan Member Handbook http://www.magellanofpa.com/media/1530535/pa_member_handbook_2017_final_december_2016.pdf or for Spanish language version http://www.magellanofpa.com/media/1531338/pa_member_handbook_2017_spanish_december_2016.pdf 

 

Philadelphia County

– Community Behavioral Health, http://dbhids.org/assets/Forms–Documents/CBH/Member-Handbook-2009-English.pdf

 

B. Comprehensive Resource Guides

Resource Guide includes sections on behavioral health services, benefits, health insurance, legal issues, schooling, employment, volunteering, housing, transportation, social opportunities and support groups for Delaware, Chester and Montgomery counties (https://namipamainline.org/info-resources/resource-guide/).

Network of Care websites provide information on a variety of services for people with mental illness, including Medicaid and Medicare providers. (See also listings of Medicaid and Medicare providers in the final section.)

–        Bucks http://bucks.pa.networkofcare.org/mh/

–        Chester http://chester.pa.networkofcare.org/mh/

–        Delaware http://delaware.pa.networkofcare.org/mh/

–        Montgomery http://montgomery.pa.networkofcare.org/mh/

–        Philadelphia http://philadelphia.pa.networkofcare.org/mh/#

2-1-1 SEPA online provides information on health and human service programs to find resources like food pantries, emergency shelters, transportation, health clinics, rent or utility assistance, legal help, and more in Bucks, Chester, Delaware, Montgomery and Philadelphia Counties. (http://www.211sepa.org/)

 

C. Finding a Mental Health Care Provider

Medical Assistance Providers in Pennsylvania, searchable by service and county
(http://www.dhs.pa.gov/citizens/searchforprovider/humanservicesproviderdirectory/index.htm)

Medicare providers (http://www.medicare.gov/physiciancompare/search.html)

– For a referral to a psychiatrist, call 888-35-PSYCH (77924).

– For a referral to a psychologist, call 800-964-2000 and, following the automated instructions and press the number 1.

– For a helpful summary of HIPAA regulations to facilitate communication with a mental health care provider, see http://www.hhs.gov/ocr/privacy/hipaa/understanding/special/mhguidance.html.

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